Processes member purchases by operating a cash registers and related hardware; and using appropriate procedures for different payment types and items sold. Maintains merchandise presentation in the pharmacy by stocking and rotating merchandise and supplies received from distribution centers and suppliers; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise; and securing fragile and high-shrink merchandise. Maintains the Pharmacy area in accordance with company policies and procedures by properly handling claims and returns; utilizing equipment to perform a variety of merchandising functions (for example, pricing merchandise, creating signs, verifying merchandise on-hands); arranging and organizing merchandise and supplies; identifying shrink and damages; ensuring a safe work environment; completing and retaining required paperwork, logs, and other documentation. Monitors and resolves problems in the prescription fulfillment process when necessary by processing information for third-party insurance claims; rescanning illegible images; alerting patients to inventory that is out of stock, partial fills, and the need for physician authorizations on refills; and identifying situations requiring pharmacist's action. Promotes and maintains the Pharmacy's professional reputation and provides patients/members with pharmacy products and services in accordance with local, state, and federal laws and corporate policies and procedures by assisting the pharmacist in the prescription fulfillment process; processing third party insurance claims and/or rejections; assisting patients/members with prescription orders and purchases; and completing, maintaining, and securing paperwork, forms, and other required documentation. Provides patient/member service in the Pharmacy area by acknowledging the member; identifying member needs; initiating the prescription fulfillment process at the pharmacy drop-off window; creating prescription orders; promoting products and services; resolving member issues and concerns; assisting with purchase decesions; locating over the counter merchandise; and maintaining a safe shopping environment. Enters prescription data into pharmacy software by reading the prescription; translating prescription information into corresponding system codes; transcribing appropriate prescription data (for example, written date, drug name, strength, directions for use (sig), refills, name of prescribing physician, and prescriber DEA number); and creating or modifying patient/member records. Fills prescriptions by retrieving prescription orders; counting, pouring, measuring or weighing medication tablets, liquids, and creams; mixing or reconstituting medications as needed; selecting, filling, and labeling prescription containers; and operating scanning equipment and/or automated dispensing systems to ensure prescription accuracy. Provides member assistance during prescription pick-up by verifying and entering patient information, according to corporate policies and procedures, into the TaSCO system; marking appropriate prescriptions for pick-up; retrieving prescription bag from will call bin; scanning security tags; gathering electronic signatures for the Health Insurance Portability and Accountability Act (HIPAA) acknowledgment and third party payor, if applicable; and using TaSCO to log the sale of restricted pharmaceutical items. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Meets all state requirements to work as a Pharmacy Technician, such as minimum age, qualification, registration, certification, and/or licensure when required by the State Board of Pharmacy. Must obtain National Pharmacy Technician Certification issued by PTCB (PTCE) or NHA (ExCPT) within 9 months of job entry.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.