The Center Associate is the backbone of The UPS Store. The Associate is responsible for delivering world-class customer service to all retail customers. They receive and process packages for shipment, prepare files for printing, assist customers with notary service, and operate point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry. The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.


  • The UPS Store is a franchise that is locally owned and operated. We are not employees of United Parcel Service.

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Maintains positive demeanor and energy while helping a high volume of customers

QUALIFICATIONS
  • Prompt, reliable, and responsible
  • Saturday availability is a must
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Fluent English & Spanish speaking is a plus
  • High school diploma required
  • Able to lift 50 pounds
  • Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday

BENEFITS
  • Advancement opportunities, ability to grow within the company
  • Six paid holidays per year
  • Daytime hours, Sundays off
  • Company paid notary commission

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