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Essential Job Functions
Drives the strategic planning for assigned accounts. Leads the annual planning and growth productivity framework processes to develop and deliver results. Develops strategy for account relations and implements processes to engender one company brand and view to the account. Partners with leaders and teams across the organization to improve and/or redefine processes for result.
Drives account profit-and-loss including achieving revenue goals and profitability targets.
Acts and makes informed decisions based on data against key metrics. Ensures that metrics are in place to measure key outcomes and oversees formulation of processes/standards to achieve productivity and revenue objectives for assigned accounts. Ensures appropriate financial structure and oversees the use of resources.
Drives execution of business plans and standardized processes, including planning and implementation of operations, personnel, marketing, customer service and accounting programs and initiatives; monitors to ensure consistency and efficiency across appropriate groups.
Reviews and reports on the operational and financial health of assigned accounts including overview of staffing, workflow, volume and other key financial metrics for presentation of findings and recommendations to senior management. Creates and executes improvement strategies.
Ensures and drives responsiveness to customers and identifies areas for improvements in service, staffing and operations that will increase customer satisfaction.
Directs overall personnel activity of the area which may include executives, directors and senior and specialized personnel regarding staffing, retention and compliance. Ensures department resources are properly allocated. Maintains open communication between employees and management, with direct intervention as appropriate.
Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Oversees and manages expenditures related to business/accounts. Balances cost savings with needs of the department.
Master's degree or equivalent combination of education and experience
Master's degree in business administration, finance, accounting, management or related field preferred
Fifteen or more years of business management, business consulting, accounting or finance experience
Ten or more years in a supervisory or management capacity included
Experience working with six-sigma concepts, principals and processes
Experience working in a global organization of size, scope and complexity
Experience working with management implications of various forms of financial data
Strong analytical skills for problem solving and quantitative analysis
Strong interpersonal and influence skills to cultivate relationships, facilitate negotiations and build partnerships with customers
Strong communication skills to interface with senior level customer representatives
Strong strategic management, planning and analytical skills for defining and framing initiatives for current and potential clients
Strong implementation skills to ensure programs and policies support business objectives and initiatives
Strong human relation skills to select develop, coach, mentor, discipline and reward employees
Ability to use insight of the organization's internal and external business environment to improve outcomes that affect business/account
Ability to publicly represent company with internal and external clients in sensitive and highly visible circumstances