Technical Engineer - MS Office /engineering/ English / German /medical devices

Project / Role:
For our client a big pharmaceutical company based in Rotkreuz we are looking for a highly motivated and qualified Technical Engineer

Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI), we are looking for an Engineer as Contractor to join our department.
You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different diagnostic products, such as Blood Gas/Electrolytes (BGE) Systems and others.
In this exciting position in an international environment, you will be covering the following key responsibilities
  • Full accountability for the timely management and resolution of individual customer complaints
  • Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
  • Performs investigations of returned customer products.
  • Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers.
  • Assumes responsibility for providing information from cases in order to update product documentation.
  • Represents and communicates results of individual cases in interfacing meetings.
  • Contributes to the lab organization, maintenance, and planning.
Must Haves:
  • Technical orientation, ability to learn new & complex systems and technologies (hardware, software & application)
  • Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
  • Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences
  • Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.
  • Advanced MS Office user
  • English Advanced / German Good
Nice to Haves:
  • Degree in engineering, sciences or related field is preferred
  • Experience in case handling and/ or medical devices is beneficial

Reference No.: 919690SGR
Role: Technical Engineer
Industry: Pharma
Location: Rotkreuz
Start: 16.10.2020
Duration: 12++

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobsatitcagdotcom.

Contact us for further information regarding our company, our positions or our attractive payroll-only-program: +41 41 760 77 01.

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

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