Requisition ID: 272260
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE
With our help, customers can manage the technical quality of their solution landscapes and adapt their existing SAP solutions to the ever changing market conditions and business requirements. With our global delivery model, CoE from China are helping our top global customers in Asia Pacific, Europe, U.S. and Latin America. During the past years, we have achieved excellent business results and received high customer recognition.

EXPECTATIONS AND TASKS

• Support local and international key accounts through whole lifecycle of projects by delivering onsite and/or remote services, e.g., business analysis, risk assessments, technical and functional business process improvement, and system operations.
• Ability to write technical design specifications based on functional design specification according to customer requirements; Testing and debugging of applications based on test cases; Manage critical customer situations.
• Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.
• Optimize SAP solutions through continuous improvements over a product’s lifecycle.
• Deliver knowledge transfer sessions to SAP employees and customers.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor degree or above in major of Computer science, Software engineering, and IT related.
• 0-3 year working experience in ERP related jobs.
• Be able to communicate in English or Japanese or Korean.
• Detail-oriented, excellent analytical skills and effective problem solving skills.
• Strong and convincing personality for interaction with customers.
• A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.
• Being able to work under pressure, in critical situations and under tight deadlines.
• Enjoying working in a diverse cultural environment; open minded and culturally sensitive.

职位名称：SAP CS IDG CoE 初级技术支持工程师

地点：上海 /北京

职位要求：

• 计算机科学，软件工程或其他理工科专业本科以上学历，对ERP有一定了解及专业知识积累
• 0-3年ERP相关工作经验
• 英文/日语/韩语，任一语言流利
• 优秀的跨文化沟通能力，能适应跨国/跨文化背景下的多元文化工作环境，能胜任与国内外客户的交流/沟通。以及能接受一定程度的海外轮岗/出差。
• 优秀的学习能力，逻辑思维能力，以及对SAP产品/技术抱有强烈的兴趣/学习意愿。

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.