Position Overview

The Enrolment Services within the Student and Enrolment Services is currently seeking a Recurring Part-time Receptionist.

Reporting to the Manager, Financial Aid and Enrolment Services Operations, this part-time position serves as the first point of contact for the Enrolment Services advising office and supports back-of-house administrative tasks.

The business day for Enrolment services runs from 8:30 am thru 4:30 pm Monday-Friday. Shifts will typically range from 4-5 hours in duration up to a full 7 hour shift, with notice, dependent on time of year and operational demands. Peak periods are August-September and January. It is expected that the two reception positions will coordinate to offset vacations and time away.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • First point of contact for all students and visitors arriving at Enrolment Services
  • Must communicate in a polite, respectful and helpful manner
  • Have a good working relationship with faculty and staff in the departments as well as other units on campus

Reception Duties

  • Provide friendly, supportive front facing service for all inquiries at Enrolment services
  • Conduct needs assessment and immediate response to student inquiries, whether that means providing information, assisting with utilization of self-queuing technology, or providing a referral to another department on campus
  • Be able to look up student information in Peoplesoft
  • Accurate documentation of interactions in Peoplesoft
  • Ensuring confidentiality of the student record and student information
  • Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre-established service thresholds

General Office Duties

  • Responsible for daily opening/closing of the physical office space
  • Recording monthly statistics
  • Maintain stationary and supplies inventory
  • Coordinate physical mail, and maintain department staff lists
  • Ensure office equipment in general office is well maintained, serviced and fully functional
  • Update and maintain communications documents in the waiting area including posters and TV screens
  • Support Enrolment Services administrative inquiries
  • Occasional telephone support for student inquiries
  • Other duties as assigned

Qualifications / Requirements:

  • Minimum of a high school diploma. Post-secondary education would be considered a strong asset
  • A minimum of two years' experience in an office administrative/reception role. Experience in a post-secondary environment would be a significant asset
  • Experience working in a high traffic/high volume environment with constant inquiries and interruptions
  • Excellent working knowledge of Microsoft Office, e-mail, Internet and web-based applications
  • Demonstrated organizational and time management skills together with proficient written and verbal communication skills
  • Ability to be flexible and manage a heavy workload and stress during peak periods
  • The ability to work under minimal supervision, exercising discretion in decision making is required
  • Post-secondary education (college diploma/certificate) would be considered an asset

Application Deadline: October 23, 2020

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational / Administrative Job Family, Phase II .

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca .

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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