This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for EMEA & APAC regions.
Quality System Requirements
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
Job Scope and Leveling Guidelines
Mandatory : Multi-language skills required: English, French and at least one of the following languages: Italian, Spanish, German, Dutch
Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
Consequence of Errors
Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
Contacts are typically with individuals within own department and with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
Job Segment: Customer Service Representative, Medical, Supply, Logistics, Customer Service, Healthcare, Operations