Marketing & Customer Experience

Westpac Consumer Bank

How will I help?
Your new role in Marketing & Customer Experience is responsible for building the strategy and customer value proposition, along with managing the end to end user experiences across all channels and touchpoints. You will ensure targeted messages for the chosen segment has a tailored call to action supported by a frictionless journey with minimised pain points in service deliver. This role sits within the Consumer Experience division, which is a progressive environment that continues to revolutionise propositions across customer touchpoints, mature best in class marketing capabilities, and live by agile principles. The Marketing Experience Chapter connects with other practices Digital Experience, Connected Journeys, and Connected Channels Chapters, supporting the Squads to initiate go-to-market strategies, value propositions and campaign implementation and management.

What is in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
We’d expect you to have approximately 5+ years’ experience in marketing strategic development and campaign management with a focus on digital experiences in a large corporate environment – preferably digital/telco/financial industry. This role is equivalent to a Marketing Manager and requires proven ability in autonomy and resilience; the successful candidate having experienced a complex organisational structure with numerous cross-functional stakeholders. This role is an initial 12 month contract.

What is it like to work there?
As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?
Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.


Westpac Group



Primary Location


Employee Status

Fixed Term / Secondment / Relief




Claire Palethorpe

Posting Date

16/10/2020, 9:54:46 AM

Closing Date

30/10/2020, 11:59:00 PM
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