About us:



We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multi-discipline approach to care.



The purpose of the role:



Due to business demand our IT Service Desk team is expanding even further!



An initial 9 month Fixed Term Contract opportunity for an experienced Service Desk Consultant with Australian citizenship has risen in our Brisbane office.



You will be joining our friendly and supportive Health Insurance IT Service Desk team providing a range of 1st Level IT support services across Bupa Australia.



This will include providing IT technical support via phone & email to clients by analysing, identifying, and resolving issues, ensuring the accurate and efficient recording, logging and allocation of customer reported incidents and requests via ServiceNow, and where appropriate provided first call resolution of IT issues.



Issues can vary from simple IT questions to more complicated matters, typically across the Microsoft suite, Office 365, Active Directory and Exchange.



Ideal experience & delivered performance

  • Previous IT Help Desk / Service Desk experience providing 1st Level technical support (6+ months of recent experience)
  • Demonstrated technical knowledge across a broad range of IT technologies, including Windows, O365, Active Directory, MS Exchange & Outlook
  • Familiarity and experience with ITIL based processes.
  • Demonstrated customer service skills
  • Strong written and verbal communication skills
  • Proven problem solving and analytical skills
  • You must be an Australian Citizen to be eligible for this role due to security clearance requirements



If the above appeals to you and you would like to work with a fun and collaborative team, wait no further and APPLY to this great opportunity NOW.



Join us



Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.



Bupa has everything - growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.



Our people reflect the diversity of our community. At Bupa, your well-being, identity and own story is respected and valued.



Find the purpose in your career!



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