Accountabilities include:
  • Represent the Department of Transport and Main Roads as a first point of contact in a Customer Contact Centre environment about vehicle and vessel registration and licensing products and services, booking of vehicle inspection and driving assessments;
  • In a Customer Contact Centre environment provide prompt, competent, consistent and courteous telephone and electronic mail information services to customers in accordance with the Centre's Quality Standards;
  • Support the Department in front line service for changes in government policy and new government transport related business;
  • Ensure a high standard of data entry pertinent to vehicle and vessel registration and licensing systems, driver assessment and vehicle inspection bookings including heavy vehicles, passenger transport, modifications and defective vehicles (as issued by QPS and TMR);
  • Ensure compliance with departmental policies, practices and procedures relating to human resources, finance and information technology.
This role reports to the Team Leader.
Applications to remain current for 12 months.
Job Ad Reference Number: QLD/346477/20
Closing Date: Friday, 19 June 2020This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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