Job ID: 13802
Job location(s): Huntingwood, AU
Job Description

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

We are currently seeking an experienced Sales and Service Coordinator to join our team, based in Huntingwood

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Responding to customer calls in a timely, positive and friendly manner.
  • Receiving, verifying and processing customer orders and responding to requests for order changes, including the maintenance of order/customer information files and communicates changes to sales and relevant internal staff.
  • Resolving customer queries and issues, including follow up of actions to ensure completion/resolution of issue.
  • Resolving customer service requests by referral to internal helpdesk or appropriate service provider/partner.
  • Handling customer complaints/queries in a professional manner
  • Generating service quotes, maintain service order status information and process service orders.
  • Collaborate and communicate effectively to ensure relevant internal staff are kept informed of order requests, issues and actions.
  • Work with logistics and build center to ensure product is planned for the build center in a timely manner.
Background & Skills

The ideal candidate possesses these skills.

  • Minimum 5 years Sales/Service Coordinator or Technical Officer experience within a manufacturing organization.
  • Ability to build a strong rapport with customers.
  • Computer literacy using an SAP or an equivalent ERP program.
  • Basic understanding of the supply chain process.
  • Strong problem-solving skills and attention to detail.
  • Flexible and have the ability to deal with change.
Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


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